Troubleshooting

By following the troubleshooting guidelines outlined here, you'll be able to troubleshoot and resolve common email-related issues, ensuring that your emails reach the intended recipients' inboxes.

If you encounter a problem that is not covered here or need further assistance, we recommend reaching out to the GitHub Issues page.

General

• Make sure the configuration is activated
  1. Go to configuration details
  2. In the Status and name section, Active should be checked
• Configuration is enabled for the channel
  1. Go to configuration details
  2. If channel assignment is overwritten, ensure the channel the event originated from is not excluded
• Ensure the sender details are filled in
  1. Go to configuration details
  2. Fill fields in the Sender section
• Event is activated
  1. Go to configuration details
  2. In the Events section, Active should be checked for events you are investigating

SMTP

• Template preview is rendering
  1. Go to configuration details
  2. In the Events section, click on Edit for the event you are investigating
  3. Template on the right-hand side should be rendered properly
• If your server validates outgoing messages, the sender's email address is the same as used by the inbox
  1. Go to configuration details
  2. Check the Sender's email address

Sendgrid

• Sandbox mode is not active
  1. Go to configuration details
  2. In the API connection section, sandbox mode should not be activated
• The API key is still active
• Sender is configured and available in the Sendgrid account
• Dynamic templates are configured and available
• Check Email Activity Feed