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Upgrading From 3.16 To 3.17

Migrating from NOTIFY_USER

Starting from Saleor 3.16, the NOTIFY_USER webhook event will be deprecated. If your app uses this webhook, you should migrate to dedicated webhook events. The following is a list of webhook events that replace specific notifications. All webhook events that replace NOTIFY_USER support subscription queries, which allow you to define the payload you want to receive for your notifications.

The table below shows sub-types of NOTIFY_USER events (represented as the notify_event field in the legacy payloads), their GraphQL subscription replacements, and the Saleor version in which they were or will be introduced.

NOTIFY_USER event Subscription Saleor version
ACCOUNT_CHANGE_EMAIL_CONFIRM AccountEmailChanged 3.15
ACCOUNT_CHANGE_EMAIL_REQUEST AccountChangeEmailRequested 3.15
ACCOUNT_CONFIRMATION AccountConfirmationRequested 3.15
ACCOUNT_DELETE AccountDeleteRequested 3.15
ACCOUNT_PASSWORD_RESET AccountSetPasswordRequested 3.15
ACCOUNT_SET_CUSTOMER_PASSWORD AccountSetPasswordRequested 3.15
ACCOUNT_SET_STAFF_PASSWORD StaffSetPasswordRequested 3.15
ACCOUNT_STAFF_RESET_PASSWORD StaffSetPasswordRequested 3.15
CSV_EXPORT_FAILED ProductExportCompleted, GiftCardExportCompleted 3.16
CSV_EXPORT_SUCCESS ProductExportCompleted, GiftCardExportCompleted 3.16
INVOICE_READY InvoiceSent 3.2
ORDER_CANCELED OrderCancelled 3.2
ORDER_CONFIRMATION OrderCreated 3.2
ORDER_CONFIRMED OrderConfirmed 3.2
ORDER_FULFILLMENT_CONFIRMATION FulfillmentCreated 3.4
ORDER_FULFILLMENT_UPDATE FulfillmentTrackingNumberUpdated 3.16
ORDER_PAYMENT_CONFIRMATION OrderFullyPaid 3.2
ORDER_REFUND_CONFIRMATION OrderRefunded 3.14
SEND_GIFT_CARD GiftCardSent 3.13
STAFF_ORDER_CONFIRMATION OrderCreated 3.2

To migrate to new events, you need to create new webhooks in Saleor and provide subscription queries for the events you want to receive.

Payload changes

Some fields that were available in the NOTIFY_USER payload are not available in subscription payloads of the new events:

  • domain - the domain of the Saleor instance, can be fetched from the API using the shop query.
  • site_name - same as above.
  • logo_url - if needed, apps should handle providing the logo URL themselves.

Deprecation of the externalNotificationTrigger mutation

Starting from Saleor 3.16, the externalNotificationTrigger mutation will be deprecated. Apps that send custom notifications should implement their own logic for this purpose.

Last updated on August 24, 2026

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