> Documentation index: [Saleor](/llms.txt) · [This section](/developer/llms.txt)
> Source: https://docs.saleor.io/developer/app-store/apps/smtp/troubleshooting

# SMTP App Troubleshooting

By following the troubleshooting guidelines outlined here, you'll be able to troubleshoot and resolve common email-related issues, ensuring that your emails reach the intended recipients' inboxes.

If you encounter a problem that is not covered here or need further assistance, we recommend reaching out to [the GitHub Issues](https://github.com/saleor/apps/issues) page.

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## General

-   Make sure the configuration is activated
    1.  Go to configuration details
    2.  In the `Status and name` section, `Active` should be checked
-   Configuration is enabled for the channel
    1.  Go to configuration details
    2.  If channel assignment is overwritten, ensure the channel the event originated from is not excluded
-   Ensure the sender details are filled in
    1.  Go to configuration details
    2.  Fill fields in the `Sender` section
-   Event is activated
    1.  Go to configuration details
    2.  In the `Events` section, `Active` should be checked for events you are investigating
-   Template preview is rendering
    1.  Go to configuration details
    2.  In the `Events` section, click on `Edit` for the event you are investigating
    3.  Template on the right-hand side should be rendered properly
-   If your server validates outgoing messages, the sender's email address is the same as used by the inbox
    1.  Go to configuration details
    2.  Check the Sender's email address