Twilio Segment

Saleor version required: 3.14Repository: GitHub

This app integrates Twilio Segment with Saleor. The app will send events to Segment as a source.

Features

• Send order-related events to Segment
• Send custom event names matching built-in Saleor events

Assumptions & limitations

• The app requires a write key to work.
• The app is not validating if the write key is correct due to missing API on the Segment side. If the write key is incorrect, the app will not inform you about it.

Permissions

The app requires MANAGE_ORDERS permission to listen to order events.

To save app configuration, staff users must have MANAGE_APPS permission.

Application flow

The app uses the following events and maps them to Segment tracking events:

Saleor Event	Segment event type
ORDER_CREATED	"Saleor Order Created"
ORDER_FULLY_PAID	"Saleor Order Completed"
ORDER_REFUNDED	"Saleor Order Refunded"
ORDER_UPDATED	"Saleor Order Updated"
ORDER_CANCELLED	"Saleor Order Cancelled"

The event will contain properties mapped from the following GraphQL fragment:

fragment OrderBase on Order {
  id
  user {
    id
    email
  }
  channel {
    id
    slug
    name
  }
  userEmail
  shippingMethodName
  total {
    gross {
      amount
      currency
    }
    net {
      currency
      amount
    }
  }
  lines {
    id
    productVariantId
    productSku
    variantName
  }
  number
}

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Prerequisites

1. Create a Segment account
2. Create a new connection source and set it to Node.js.
3. Name the source, e.g., "Saleor Orders."
4. Copy visible Write Key and paste it into the app configuration.

Configuration

The app requires configuring only one field - a Segment Write Key.

Testing

The easiest way to test if the app is configured correctly is to perform the following steps:

1. Configure the app with a valid Segment Write Key generated with a connection source.
2. Create a test order in Saleor.
3. Open Segment -> Connections -> Sources -> Your source -> Debugger.
4. Check if the order event is visible in the debugger.

Troubleshooting

Events are not showing in Segment Debugger

Ensure the Segment write key is correct.